terms of service & studio policies

what to bring:

- Group Reformer Classes: Grip socks are required to take our group reformer classes for the safety of our clients and community. These can be bought at reception while checking in.

-Hot Classes: If you are signed up for a heated class you will need to bring your own mat or rent one at reception. Mat rentals are $5 and towel rentals are $6. You can rent both in a bundle for $9.

check-in / late arrival policy:

-If this is your first time to the studio, please arrive at least 15 minutes before your scheduled class for your studio orientation.

-If you are not checked in at the start of class, your spot will be released to the next student on the waitlist.

- Clients who are new to our studio must be present at the start of class to be admitted. Late entry is not permitted for new clients. We allow existing clients a 5 minute grace period for late entry after the start of class. However, if someone from the waitlist is at the studio at the start of the class and you are not, your spot will be given up to them.

-Clients who enter late forfeit the right to hands on adjustments from the instructor.

heated classes:

The Hot Room, where our heated classes take place, is heated between 90-100 degrees using infrared technology. Temperatures can rise in our group classes to exceed 100 degrees.

booking windows:

-All class packs, new client specials, and single class credits have a rolling two week booking window. Meaning, you can book two weeks out from today.

-Our members get priority booking privileges. All memberships have a thirty day booking window with the exception of our mega membership. Our mega membership holders receive a 60 day booking window.

reservation policies:

To reserve a spot in class, you must have a valid credit package or membership on file. To make a reservation please login to your account using our Pilates House App or by visiting our website. If you need to change your reservation, please do so 12 hours or more before the class start time to avoid losing your credit or incurring a late cancellation charge.

cancellation/no show policy:

-If you need to cancel your reservation, please cancel as soon as possible. You can cancel your reservation by logging into your account via our website or the Pilates House App.

-Cancellations made via email, Facebook, or Instagram will not be taken, and you will be charged. You are responsible for logging into your account and cancelling your reservation.

-Cancellations made less than 12 hours before the start of class will be considered a late cancel. A late cancel or a no show will result in the loss of the class from your specific membership or pricing option or a penalty fee if you are on an unlimited membership.

-Unlimited and Mega Members will incur a $15 charge to their account for late cancellations and $25 for no show reservations.

-For private sessions, the full amount of the private session will be billed to your account or a pricing option will be deducted from your package.

waitlist:

-If the class you want to attend is full, we recommend getting on the waitlist. When space opens up, you will receive an email confirming your spot.

-You will have to purchase a class credit in order to reserve your spot on the waitlist.

-If you are on the waitlist and are added into the class you will be held to our late cancellation policy. If you can no longer attend class it is important you remove yourself from the waitlist. If you do not get added to the class from the waitlist, you will be able to use your class credit for a future booking.

-You can confirm where you are in line on the waitlist by checking the lineup on the Pilates House App. Navigate to your schedule, click on the class you are waitlisted for, and then look to see where you are in line.

-If you place yourself on the waitlist for multiple classes, you are responsible for monitoring your reservations and canceling your classes within the bounds of our cancellation policy. Pilates House cannot be held responsible for accidental bookings, double bookings, or double waitlisted classes made by clients.

-Late cancel and no-show fees apply if you do not cancel within the bounds of our cancellation policy.

membership terms:

-All Pilates House memberships require at least a three month minimum commitment (founding memberships a six month commitment). After those three months are over, your membership will be renewed on a month to month basis. If you wish to cancel your membership you will need to email us with 30 days notice.

-By purchasing a membership you are authorizing Pilates House to, on a recurring basis, automatically charge the debit or credit card account associated with your account, for monthly payments due associated with your membership and any fees stated in our late cancellation policy.

-Membership credits/classes DO NOT rollover to the next month and can't be extended for use outside of the 30 day window.

-Pilates House will initiate charges each month on the date your contract is set to renew. Pilates House has the right to discontinue processing of memberships or late cancellation fees if unable to secure funds from the debit or credit card associated with your account.

-If your payment fails to process, your booking privileges will be frozen.

-You can freeze your membership for a minimum of thirty days and a maximum of two months per calendar year. To hold your membership, contact us via email with the exact dates.

-Memberships can not be canceled while frozen.

bff pass terms:

All Pilates House Members receive one BFF pass per month they can use to book and bring a friend with them. You can book your BFF into class with you by using the Pilates House App.

medical concerns & pregnancy:

Pilates House may decline entry to a class because of injury and other safety concerns including pregnancy. Under these circumstances, we would suggest booking a private session and allowing one of our instructors to give you an evaluation. If you are pregnant and in your first trimester, you may take any of our classes with your doctors consent. After your first trimester, we highly recommended private training so that you can receive the correct modifications and pregnancy appropriate exercises.

returns & exchanges:

All sales are final. Classes and private sessions are not available for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and can’t be returned or exchanged.

lost & found:

Pilates House is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind.

turn off and tune in:

We want you to drop in and take space for YOU. Please leave your cellphones out of the studio during class. Pictures/videos can be taken before or after class starts, but recording is prohibited while class is in session.

liability waiver

When you visit Pilates House or send emails to us, you are communicating with us electronically, and therefore consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website and social media channels. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

In consideration for the privilege of participation in Pilates Classes, Yoga Classes, Studio Programs and/or Workshops (the “Programs”) offered by Pilates House LLC., I hereby agree that: 1. I understand that there are inherent risks involved in the Programs, including the risk of serious physical injury and death and I fully assume all risks associated with the Programs, including: intensive physical activity and exertion, causation or aggravation of a physical injury or medical condition, lack of warnings or inadequate warnings: lack of instructions, inadequate instructions, or my failure to follow instructions: slipping from slippery surfaces such as mats or floors; equipment failure; and the like. I am fully aware of and accept the risks and hazards involved, and agree to assume full responsibility for any risks, conditions, injuries or damages, known or unknown, which I might incur or aggravate as a result of my participation in the programs. 2. I understand that it is my responsibility to consult with a physician prior to and regarding my participation in the Pilates Classes, Yoga Classes, Studio Programs and/or Workshops, and to receive prior approval to participate. I represent and warrant that I am physically fit and I have no medical condition or injury, which would prevent my full participation in the Pilates Classes, Yoga Classes, Studio Programs and/or Workshops . 3. I, for myself and my heirs, assigns, successors, executors, administrators, and legal representatives hereby release and agree that I will not sue Pilates House LLC., its Affiliates, Officers, Directors, Agents, Servants, and Employees or the landlord of any premises at which it may operate, for money damages for personal injury or property damage sustained by me during my use of presence in, and/or participation in the Pilates House LLC. facilities, equipment and Programs. 4. I, for myself and my heirs, assigns, successors, executors, administrators, and legal representatives hereby agree I will defend, indemnify and hold harmless Pilates House LLC., its Affiliates, Officers, Directors, Agents, Servants and Employees or the landlord of any premises at which it may operate, from any and all claims, suits or demands by anyone arising from my use of, presence in, and/or participation in the Pilates House LLC. facilities, equipment and Programs. 5. I understand that it is my continuing responsibility to inform the instructor(s) at Pilates House LLC., of any previous medical conditions, injuries or surgeries prior to my first class and at such other times as I acquire information as to same. 6. I also understand that, except for monetary refund, I have no claim against Pilates House LLC. or the landlord of the premises (except for the monetary refund) by reason of their refusal to allow me to participate in the Programs. I have read the above Release and Waiver of Liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above.

Pilates House may photograph and record you. They may publish and distribute these photographs and recordings in connection with your participation in Pilates House activities and your attendance at Pilates House facilities. By acknowledging these terms, you agree and consent that Pilates House may display these photographs and recordings through our website and social media channels.